If you have activated a time-out, you can still log in to your account but must wait until the end of the selected time period (1, 7 or 15 days) before you are able to play again or make a new deposit. However, you can still make withdrawals.
If you have activated a 6-month self-exclusion via our website, you will have to wait until this period expires before you can log in again. To regain access to your account at the end of the 6-month period, contact our customer service team.
If you have requested exclusion via the Belgian Gaming Commission, you have the option to cancel your request. How? By sending a signed letter along with a copy of your identity card by recorded delivery to the following address:
Commission des jeux de hasard
Cantersteen 47,
1000 Bruxelles (Belgium)
3 months after receiving your request, you will once again be able to access our online casino website.
However, it is important that gaming remains a fun pastime and does not become an addiction. If you think you may have developed an addiction, there are several solutions. More information is available in our Responsible gaming section.